How Ecommerce Websites And Coronavirus Are Changing How We Buy.

coronavirus and how its changed ecommerce an new meaning to contactless

Why The Fax Machine Wasn’t An Overnight Success

I remember talking to a chap who in the early 70’s worked for an American company, back then his job was to introduce the Fax machine to the UK, he mostly failed. But back then, we didn’t have the internet, nevermind Shopify or eCommerce development companies to help his cause, it was very old school.

Speaking to him years later, he said that it was a hard job knocking on doors day in day out with only limited success. It was surmised that the failure was mainly due to the cost and size of the machines at the time. He eventually left this job to work for another company doing something else other than selling unwanted technology to the business community.

However, though the facsimile machine was present in mainly larger companies during the 1970s, mass adoption in the UK was not apparent until some years later, and that was because, at that time, conditions were not right, we’d have to wait until the 1980s for that to happen.

The Very Specific Event Which Changed Everything

The first reason why things changed in 1980’s was pretty obvious, the technology had improved significantly since the ’70s, mainly thanks to Japanese companies, who have a habit of taking something, re-engineering it and making it better… take for example car manufacturing and of course electronics. Nonetheless, even though the Japanese had made huge strides in making the facsimile technology more affordable, smaller and more accessible, wide-scale adoption in the UK in the 1980s was still only relatively small.

The second and perhaps the most compelling reason for large scale adoption was because of circumstance. They say that necessity is the mother of invention, and so it was in this instance. The game-changer was as a result of an event that few people saw coming and which affected every business in the UK and changed the very nature of how companies operated. The event in question was the Postal strike of 1988, which started out as a 24-hour dispute over pay and conditions, but which went on to last two whole months.

Because the postal service was a government own monopoly at the time, the strike meant that virtually all postal services ground to a halt. For those of you who don’t know what it was like back then, remember, this was a time before the internet, and mobile phones were still very expensive and about as mobile as a concrete block, and where written communication between parties was limited to writing letters and sending documents through the post if they couldn’t be sent or collected by hand.

Back then, as the monopoly, the royal mail represented over 90% of all postal activities in the UK, more especially for businesses, who sent and received letters, purchase orders, contracts and other such critical documents which and was the de facto system for written communication among businesseses of the day.

Due to the disruption caused by this one event meant that businesses had to find another way to communicate, and fast.  Virtually overnight, businesses turned to the fax machine as a solution to the problem, much like when there’s a heatwave and everyone all of a sudden needs a fan.

Is Ecommerce Driving Innovation Or Necessity?

Fast forward to today, we’ve come along way since 1988 and there is a completely different landscape, certainly when it comes to those things which affected the rise of the fax in the UK. Those events which lead to the rise of such a machine in an office have largely been consigned to history with the exception of certain professions, even the NHS banned to purchase of fax machines in 2019.

But despite all that has gone before, you can see the parallels between those events on the late eighties in the UK and the events happening globally today in 2020 with the Coronavirus. Once again we see necessity being the mother of invention.

Technologies and electronics are more mature and are universally available not just in business, but with the general public too, and much like the fax machine in the 1980s, there was a recognised way of doing certain things, in this case, buying habits, which due to lack of innovation or necessity have remained largely unchanged, that was until now.

Take the purchase of a car, for example, the process is largely unchanged from when you used to do it decades ago. You choose your car, you go to a dealership, you haggle (maybe), then you agree to terms. At some point, you may even go back to the lot to drive home your purchase, or perhaps the dealer will deliver the vehicle themselves.

Buying Cars Online Will Explode

Even though you have been able to buy a car online for some time, figures for 2019 state that around 825,000 cars were bought over the internet. Relatively few people choose to buy their vehicles wholly online, as they would an item of clothing. It seems that for us humans, there is a need to have some kind of tactile involvement with the purchase of something which is of a higher value, but maybe that is about to change?

With the coronavirus spreading rapidly across the globe, panic-stricken populations fueled by media coverage and government advice are restricting themselves of travel, avoiding congregating in large groups or being stuck in an enclosed space with other people, without the protection of a face mask and a bottle of hand sanitizer. This is changing how we live our lives and our shopping habits, especially for those larger items, we may have previously considered too large to make over the internet.

According to an article on the BBC News websites, in China, the epicentre of the outbreak and the country first hit, there are some buying patterns emerging which correlate with what we saw in the UK back in the 1980s, but instead of a fax, this time its cars. Not that car ownership is limited in China, as per the fax machine pre-1988 in the UK. But due to circumstances, people have found themselves in and then acting out of necessity.

During Feb 2020 the purchasing of cars in China fell by 92%, and in a country as large as this, its a huge drop, but it’s a circumstantial response to a unique situation, and once again, due to this, people are adapting to this unique situation which was impossible to predict.

In response to the crisis, the demand for cars bought online has gone through the roof, with companies like Geely who owns the Volvo brand and is the largest privately-owned car producer in China, even setting up an e-commerce store promising fully contact-less process from pre-purchase including a test drive, right through to post-purchase delivery.

Frost And Sullivan consulting estimate that by 2025 six million cars will be purchased via online platforms. As the coronavirus takes hold across the globe,  there will be more scope to grow this further using eCommerce websites and online transactions. Tesla has already disrupted the way we buy cars to a large degree, but even beyond the large outlay of domestic vehicles, what else will people be buying more of through online channels?

How Will Online Buying Habits Change Because Of Coronavirus?

If you don’t want to put yourself at risk of infection or if indeed you are self-isolating, you don’t need to worry about having to find a way to go to the store to get supplies of any description. If you’re in a major conurbation you can get shopping the same day. Amazon Prime membership gives you free next day delivery, same day if you’re in their delivery catchment area. Even the humble fast-food delivery will be able to help you out if you make payments online. I can see some enterprising takeaway food companies adding a service where you will be able to arrange for the food to be dropped off without having any physical contact, in some if not all cases.

So while we might think of e-commerce as being pretty universal, in reality only about 20% of all transactions take place online, given the circumstances, and the online commerce technology available – it will be interesting to see if statistics in the coming months reflect a permanent change in our online purchasing behaviour.

What do you think?

How to 10x your phone enquiries through your website by using UX design principles

Mobile phone uk principles for more leads

More Phone Calls Through Your Website

As a business owner, if you are investing in your a new website, one of the basic functions you are probably looking for it to do is to generate more potential customers through phone calls or email enquiries, right?

Unfortunately, the truth for most websites is that they don’t perform well in that department, which shouldn’t be the case.

In this article we’re going to tackle this issue head on a even provide a little tip which could 10X your phone call enquiries through your website, based on our experience in applying it on client websites. You just need to apply some basic user experience design principles.

But first we have to throw in a small caveat.

Essential For Any Online Success

For a website to be successful it needs two ingredients …Traffic and Conversions.

You can’t get sales without both these things happening on your website. So as we are talking about getting more engagement on your site, we are naturally talking about the  conversion part of the equation not the traffic generation.

For a website to be successful it needs two ingredients ...Traffic and Conversions. Click To Tweet

For a lot of businesses who have a website,  one of the biggest stresses is getting traffic to it in the first place, real people going to your website. This is one, if not the biggest problem with websites in general and one which is very common.

Surprisingly however, it’s often ignored to the point that the website itself is forgotten about and scratched off as a required business expense that didn’t work, or the owner is completely oblivious to the fact that is getting no traffic, given that most don’t even track their analytics … I digress.

However, the traffic part of the equation mentioned above is a separate issue which we won’t be covering in this article.

How To Get Click Through Rate

So… lets just say for arguments sake that you have been able to grow traffic to your website to a pretty steady number, you know this as you use analytics to at least track what traffic you are getting.

However, you might still be stressing, because despite having a steady stream of people looking at your site, you may not be getting many, or very few new enquiries.

This can be really frustrating for a business owner, especially if they have invested in any kind of traffic generation, such as SEO campaigns or regularly adding content to the site through blog posts etc.

But here’s the thing, there could be multiple reasons for that traffic not converting into enquiries, including the message used and the keywords chosen on your site which may well be attracting the wrong type of audience.

But lets just suppose that the message is right and you were giving great value and provided solutions for your visitor, yet you’re still disappointed with the amount of leads you would like or expect…

what to do then?

This is actually a common issue and something which a lot of site owners struggle with, no matter how much they tweak and how they change the wording or call to actions, they still struggle with getting those all important new customer enquires, despite them visiting the site.

Most people are not aware of a certain discipline in website design called UX or user experience. It’s really important for you as a business as it deals with the way in which a user interacts with your site.

Four of the most common problems a website suffers from which can be identified as UX design issues are:

  • Value proposition on the site, so the user doesn’t know what to do and what the benefits of using the site are.
  • What action do they need to take as often its not that clear.
  • Building enough trust with the user through reviews, testimonials and social proof
  • Mechanisms by which you can warm up prospects and position yourself as a trusted business to buy from and how  a user can be nurtured through the use of funnels.

As web developers who understand UX design, we feel that it is important to think outside the box when trying to study a website and understand how a user might interact with it.

User Experience Best Practise.

One of the biggest issues we see with a lot of sites can be explained through a couple of factors, out-dated web design legacy practices still being used and the inexperience of some website designers, who may not understand the mechanisms of a commercial website, and how it should be looked upon as a contributor to revenue and profit.

Just by simply considering the potential traffic source of a site one can change the perspective towards a design and immediately improve how it works. An example of this would be the consideration for designing your site for mobile devices.

Given mobile traffic accounts for around 60% of the internet, it’s still bizarre that a lot of website designers broadly design sites for desktop, but crucially don’t change the overall design functionalities to account for that traffic source.

Just by simply considering the potential traffic source of a site one can change the perspective towards a design and immediately improve how it works Click To Tweet

Google Mobile Friendly Tool Is A Robot.

While these sites are responsive in design as confirmed with tools such as google mobile friendly tool and get the green check of approval, nevertheless, you have to remember one thing. Google’s mobile friendly test is automated, and while it is a pretty complex, it basically looks for media queries in the code of the site for different screen sizes which are the unique identifiers to show that the site is built with the prerequisite responsiveness in mind.

What it can’t take account of however, is the way humans might interact with the site in the wild.

This is a huge deal, as given the limited real estate on mobile screens, together with how ergonomics works on mobile, this remains a huge blind spot, even though most designers have taken the time to make sure the site functions, as far as they can, on all sizes of device.

But as we know, looking good and being effective are two separate disciplines. A classic example of form over function instead of form following function.

(users are the) ones with a metaphorical credit card in hand, ready to spend money, with the only barrier being your website and their experience using it. Click To Tweet

In essence this is a user experience issue and the type of thing Google is looking for as part of it’s overall quality score, but so too are your website visitors and ultimately the ones with a metaphorical credit card in hand, ready to spend money, with the only barrier being your website and their experience using it.

Ergonomics And Laziness.

One thing we have found which works well for our website clients is to look at the mobile version in a different light, and to view it as an app from a functional point of view. We also draw inspiration from other apps or websites which work well on mobile and then try to incorporate some of that functionality into a clients design, but crucially, hiding it from larger screen versions of the website where it would have no value whatsoever.

We know that as a whole, humans are lazy, and from a user experience point of view, if something is harder to do, even by just a little, its not going to happen in most cases, Click To Tweet

Most web designers, for example, will keep the same call to actions on the mobile version as the desktop or tablet version of the design. This often means that a “call us” link, which is a pretty common element of any business website, is in the header of the site. But if you actually think about how you use your phone, this is actually counter intuitive, as you normally use one hand to cradle the phone, then use your thumb of that same hand to tap the screen.

Following this design principle will result in the call to action in the header being out of reach to most users who haven’t got longer than average thumb or unusually small phone screen.

We know that as a whole, humans are lazy, and from a user experience point of view, if something is harder to do, even by just a little, such as having to reach further with your thumb, its not going to happen in most cases, that goes for a call to action on your mobile too.

always consider how users are going engage with your website, and modify accordingly. Click To Tweet

So our recommendation is simple, always consider how users are going engage with your website, and modify accordingly. In this instance our solution is to add a call button at the foot of a sites mobile screen, it’s that simple.

So If your site is getting any traffic at all and you want people to call you, do this and you should expect to see an immediate uplift in calls.

How To Be Found At The Top Of Google For Your Most Profitable Keywords Without Knowing Anything About SEO In Six Months Or Less.

people using google to view the top results and to figure out the most profitable keywords to use

SEO has evolved, and it’s no longer about having a few keywords dotted around your site to get Google to notice you…

Today your website is about defining your online identity and how you as a business can differentiate yourself and more importantly WIN more business in an ever-increasingly competitive environment.

Your business needs a solid online strategy to help you be found across the internet for the goods and services you sell. But how do you do that without being an SEO ninja?

With a typical website only retaining 97% of your visitors long enough than a few seconds, getting more traffic to your site is not the only consideration, you also need to do something more to keep them there.

a typical website only retaining 97% of your visitors long enough than a few seconds Click To Tweet

Your strategy needs to both attract more visitors as well as make it “stickier” for when those visitors land. They need to be immediately engaged and encouraged to stick around long enough to learn more about what your business can do for them.

Once they have a modicum of trust with your brand, you then want them to engage with your business through picking up the phone and calling your number and/or visiting your store, if you’re a retail outlet.

So, I bet you’re thinking this is going to be really complicated and hard to understand?

Well, that’s where you’re wrong.

From all of the techniques I have studied over the past 20 years, I have found one of the easiest ways to achieve results, and one which most of your competitors probably don’t have and can’t compete with is a blog.

Yep, the humble blog is a gold mine if you are a business who wants to get more customers, position yourself as an expert and become the trusted leader in your field.

Welcome To Our Blog…?

I am sure you have seen them before, a business website that actually features a blog, it’s by no means a rare site, however, more often than not, it’s completely lacking in content…

In fact the internet is littered with business sites that have abandoned blogs which mostly feature one solitary blog post, normally entitled something like, “welcome to our blog” or even worse, the default “hello world” post.

If there is any content, typically, the post will consist of a couple of lines explaining that they’ll be posting updates regularly to keep you up to date with what’s happening… despite it being posted some years back, with no additions or updates.

Whenever you see that, you know that they’ve probably had their site redesigned at some point in the past and they thought it was a good idea to incorporate a blog. Like most businesses, however, once they have posted that initially content, they find the novelty soon wears off and there is no appetite from any staff member to blog regularly, so it follows all the other neglected sites to the business blogging graveyard never to be resurrected.

How Can My Blog Be Different?

If developed correctly your companies business blog will be the thing that can be the differentiating factor and easily help your business stand out from the competition.

What’s more, is that pound for pound it also represents the best return on investment there is when compared to most other client acquisition techniques.

pound for pound a blog represents the best return on investment there is when compared to most other client acquisition techniques Click To Tweet

The fact is that despite how unique we all think our businesses are, all industries broadly share the same type of pages, content and ideas across their website.

When you browse the internet and look at websites of small to medium-sized businesses in your industry, you’ll see the same pages over and over again. Typically, you’ll see the “home page”, naturally, then there is the “about us” page, “contact us” and possibly even a “services” page too.

Sure, the content is unique, mostly… The designs are different, but you’ll find the ideas, subjects and pages are broadly the same.

So, if you think about the search engines and how they work, it’s going to be a hard job for them to separate those sites and rank them according to who provides the most valuable content, It’s virtually impossible, even for a Google algorithm. …So, how hard do you think it might be for a potential customer looking for the best supplier to her company or who will give her the best service?

The answer my friend is a blog, and It’s a way to add valuable content to your company’s website beyond the static pages typically found in your navigation bar.

How Can You Get More Customers Through Having A Blog?

Once you make the commitment to your company’s blog, something magical happens…

With a few well-written posts, It instantly catapults you ahead of your competitors.

Once you start consistently publishing content you will start developing a greater reach than your site has ever had on the internet. As well as attracting more engagement with people who will become fans of what you do, it will draw in those people who will want to know more and want to engage with your company.

And because Google is changing from a search engine to an “answer” engine, it also allows you to provide content which can add value for your readers. But crucially you’re able to provide the answers people are looking for when searching for your products or services.

If you can provide the right type of information and do it consistently, it will pay off through your site appearing in top positions for more and more search terms.

The great thing is, as you’re an expert in your industry, producing content no longer becomes about cramming the keywords you think are the best for you website to get the traffic you crave, but instead morphs into content which can answer your customer’s questions and fulfil their needs, and therefore, providing value. All you need to do is think about the questions people already ask you?

producing content no longer becomes about cramming the keywords you think are the best for you website, but instead morphs into content which can answer your customer's questions and fulfil their needs, and therefore, providing value. Click To Tweet

It also allows your brand to develop its voice and for people to get to know you as an expert who is also trustworthy and authoritative… Which coincidentally are all the things Google are looking for from a website to determine which they should rank higher. And we all know that if you give Google what it wants, they will reward you in the best way they know how… with more traffic.

If you would like more help with your website, SEO or content strategy for your blog, then give me a call on
03333 448049 and I’ll be happy to have a chat.

A Free Google Tool Which Will Help You To Get New Customers

using google tools on a laptop which can be used to find new customers for free

Why Every Local Business Needs A Google My Business Listing To Get New Customers.

We all know that the move to online is inextricable, so any opportunity for your website to appear on page one in the search engines should be taken when it comes along. The same could be said for your brand and the opportunity to get greater visibility, especially if you are a company servicing your local town or city. An easy and simple way to achieve that currently is to claim your Google MY business listing.

As 96% of all Google local search results pages include a local “3 pack” listing at the top of the page, the opportunity it represents to reach your target audience is immense. What’s even better, is if you are already ranking on page one for those local queries, it increases the chance of your GMB listing to get the second spot on that same front page.

For those who are not already ranking on the first page, a listing will certainly help your cause. The benefit to your business ultimately will be to increase your coverage on prime internet real estate and the potential of appearing in front of more eyeballs.

Putting it simply, appearing in the “map pack” as it’s sometimes called, is effectively the same as appearing in the top 3 pages slots in a Google search page, which is never a bad thing.

96% of all Google local search results pages have a “3 pack” listing at the top of the page Click To Tweet

So, What Exactly Is A GMB Listing Anyway?

Now that we have outlined the potential benefit, and before we get too excited, we need to give some explanation of what a Google My Business listing is.

Google is all about providing value and relevance to its users, and as 46% of all searches on Google have local intent, a “my business” listing is a way to fulfil the requirement of the searcher on a local level. Equally, if you are a company who is providing a product or service to a local community it’s a happy balance of supply meeting demand.

The listing is simply a local business page which is provided free of charge. As the business owner, you can claim your own page, include all your company details and then verify your physical business address. Your address forms the basis by which your business is found in a local search.

[callout]A Google my business listing gives your local business a much better chance of being seen in the local results[/callout]

A Google my business listing gives your local business a much better chance of being seen in the local results when a relevant search is made. It also helps the search engine provide better geo-specific results for the searcher’s local intent. As a result, it has become one of the key factors in Local SEO success in the past number of years.

So, if you’re still a little confused, let’s show an example. Just imagine, there has been storm overnight in your area, one which has caused damage to your roof.

Naturally, you want it repaired, so you go to google, and, if you are like the majority of people, type in something like “roofer + Location” or “roofer near me” in the search bar.

The results page which is returned is full of potential candidates you could contact to do the job, some are local companies, others national. However, at the top of the page, you see a block of 3 results with a map above it (sometimes referred to as the map pack). It displays three local businesses all in your locale. What’s even more helpful is that some of the entries have golden “review” stars next to them, presumably from customers who have rated them based on their own experience of using them, these are Google My Business listings.

local listing of roofer Newcastle

No doubt if you have browsed a local service before, and you may have seen many pages with the same types of local results similar to those shown above. You can see how easy Google has made it for you to find businesses quickly and in your immediate vicinity and with reviews to help you make a decision about who to contact.

As A Local Business, How Important Is It To Have A Listing?

Well, we hope that in the last example, we have answered your question. But it’s not hard to imagine that if you appeared in one of the top listings, you could easily get more enquiries for your company.

In fact, listed Google my business page as being the biggest driver of local SEO Success in 2017. You can read more here. That in itself is a huge incentive for any business to claim their listing. It is plainly driving traffic and customer enquiries to websites from people who have a need for your products or service. After all, Isn’t this the reason why you have a website… to be found on the internet?

If there were no other reason to take action, the above is perhaps the greatest, but looking longer term, getting one of these pages up as early as possible is important as much for its age and maturity than anything else. It will give your business listing an advantage over newer businesses who may claim their pages at a later date. The earlier you create your page, the more trust it can build through things like the reviews and by posting updates, and obviously more chances to appear in local search.

This is even better as you can even measure a whole list of statistics in your admin panel. It reports how many clicks, impressions, searches and calls your page has generated over a given period of time.

For many proactive businesses, this still represents an opportunity. The latest statistics show 56% of local companies have yet to claim their GMB listing. While this is a fluid statistic, it does mean the real opportunity to get one over on your competition remains. this may be a short window though as Google naturally want to have as many businesses to have a listing as possible and will promote it heavily. listed Google my business page as being the biggest driver of local SEO Success in 2017 Click To Tweet

OK, I’m Convinced, How Do I Claim My Google Listing?

Claiming your listing is actually the easy part. First, visit and check to see your listing hasn’t been claimed, if it hasn’t you can then just claim it and you will be invited to open your account. This would normally be through an existing Gmail account if you have one. If it has been claimed already, ask other members of staff who may have claimed it on your behalf.

Once logged in you will be invited to complete detail about your company, including phone No. Addresses and opening hours etc. Our advice would be to complete your listing thoroughly. It doesn’t pay to be lazy here. Be as comprehensive as you can and provide as many details about your business as you’re able, including images and videos if possible.

Always keep in mind that Google is all about providing the best value result for any given query typed into its search bar. Unfortunately, we find that most business owners will only fill in the basics, and then just forget about it. But this again opens up an opportunity for you to a local business, as if your competition is only adding the basics, you should, in contrast, provide a feature-rich experience to help the user.

[callout]Always keep in mind that Google is all about providing the best value result for any given query typed into its search bar[/callout]

The One thing you will have to do before all the details are published publically is to verify that it is your business or you’re a representative of the business. This is done through the post – yes, good old “snail mail”. Therefore, once you are happy that you have included all the necessary detail about your company, you will see a “verify” button at the top of the screen. Once you click it you will be prompted to confirm the address the verification card should be set to, this should be the same address as you have included in your earlier steps.

A card including a PIN code will be sent to your nominated business address. Once you receive the card some days later, you’re able to enter the provided PIN into a corresponding field in the GMB admin page. This will confirm the verification upon which your page will go live.

If you are a home-based business or an enterprise which only uses your address as an administrative, manufacturing or distribution base, that’s covered too. You have the option to hide your address and instead use your general location as the centre of a service radius.

So if you are business based on the outskirts of a city for example, you can opt to include a service radius of however many miles you feel covers your existing distribution coverage. Instead of your address been used in your listing, your service area listing will be shown instead without publishing your physical address.

Google want these listings to be an ever-growing chronicle of your business, almost like a mini website. So when it comes to serving a listing up in the local search, they will choose the one which provides the searcher with the most value in terms of the information it offers. Naturally, if you have put the effort in, it’s more likely to be your listing and not your competitors.

56% of local companies have yet to claim their GMB listing. Click To Tweet


As a small business who serves a local community, you might be thinking that the competition is greater than it ever has been. Whilst that might be true, it is not to say there is a lack opportunity.

Google my business is one of those opportunities where one can level the playing field ahead of those larger organisations who you may fear and consider as competitors. They may have fancy online e-comm stores or provide a similar service to yours but not located in your area. Google MY Business is your opportunity to appear above them in the local search rankings.

Even better is that you don’t have to have any special skills or knowledge to get you GMB page up. You don’t need any coding knowledge or to be an SEO Expert or anything complicated, Google has made that it as simple as possible for you, just follow their instructions.

They have even made it fraud-proof through asking the business to verify the account via your postal address, so your account is unique to you.

Your GMB account can even cater for your business regardless if you’re a retailer with premises or a service provider service clients at their location, as long as you have an address you use as your business based, even a home-based business. If you don’t want to show your address, you have the option to hide that too.

So all in all, Google My Business is a no-brainer if you want to get some greater exposure for your local business and get more customers.

46% of all Google search has local intent Click To Tweet

Local SEO Guide 2018 – How To Be Top Dog In Your Town On Google

website analytics and traffic data

Local SEO 2018: How To Rank Your Local Business Websites.

local seo guide for businessesIn the most recent information published by the ONS, UK government statistics showed that there were 5.5 million businesses in the UK. 99.9% of those businesses were SME’s, which are defined as businesses who have fewer than 250 employees.

At a more granular level, Micro businesses which are those who have between 0-9 staff, account for 96% of the total. These businesses are the backbone of the UK economy and, perhaps like you, serve the customer in your town or city.

Many are struggling to market their business effectively in the 21st century, this Local SEO guide 2017 has been compiled to help level the playing field.

97% of shoppers research online before making a purchase... Click To Tweet

It’s basic common sense that for our businesses to prosper, we all need to get new customers. After all, no customers means no business. But another uncomfortable truth is that customer acquisition is perhaps the hardest things to do at any level of business and it is becoming even more difficult.

A lot of SME’s get new customers through local advertising, but the tectonic plates of how to market your enterprise have transitioned from offline to online right under our nose. As a result, the way to On-board customers has also changed. Those who understand that are the ones profiting most.

John Wanamaker famously said, “half of marketing is good, the other half bad, the problem is you just don’t know which”. But even that has changed because nowadays you know exactly which direction your marketing budget should go and it’s online. The problem for most small business owners is, they don’t know what to believe, who to trust and what’s working best?

As a result, they can easily get confused and overwhelmed. Many succumb to “snake oil” salesmen and spend money with anyone who sounds mildly convincing. Or, they get so frustrated with the sheer volume of conflicting information that they end up mind blown. Bow beaten, they revert back to type with the old ineffective marketing methods and continue to get zero results or even worse, doing nothing at all.

In the meantime, they look on from the sidelines only to see the companies who know what they are doing online sitting at the top of the search engines taking all those opportunities away from under their nose.

We all know the marketplace is competitive, we’re used to dealing with that. But you can no longer rely solely on the old traditional methods you once relied upon to get your name out there. Advertising in a big yellow book is no longer effective and customers word of mouth doesn’t seem to have the reach it used to unless it has a huge social media following behind it.

As a business owner, you’ve probably been meaning to investigate how to improve your local online marketing. You know this stuff is essential if you are to compete on a level playing field. But, you’ve put it off until you have more time. The problem is, that when you’re in the fire-fighting mode, the time you were hoping for never seems to be available.

The fact is that nowadays, your main competitors are no longer those who are in the same town as you, but those who are on the first page of Google, ranking locally for your products/services. And it’s those top three slots where the action is at. Any web page that appears at the top of a google search or within the “map pack” on a local search is getting the vast majority of the traffic and the enquiries that go with it.

What’s worse is you probably know yourself that those guys who are taking the top spots are probably not as established as you are, don’t look after your customer as well as you do, and the service they give is not a patch on yours. But having checked them on Google, it seems that they are always at the top, and as for your site, well, you can’t find it anywhere…

Is This Only For Companies That Sell Goods Online?

Now, before you say that you don’t want to sell online, let me be clear, this is not about selling products online. You don’t have to have an e-commerce store and sell goods over the internet to be successful on the internet. This is about getting people through the door or calling you on the phone, real buyers, interested in purchasing your products.

This is about the survival of your business, plain and simple, the future and prosperity of your enterprise is at stake!

The direction of travel for local SEO marketing, indeed for any type of marketing is only going one way. It has become even more important with the proliferation of mobile. You see, not everyone is sitting behind a desk tapping on the keyboard of their laptop or desktop computer. The massive surge in mobile in the last 5 years has meant that mobile traffic now surpasses that of desktop.

At the moment Mobile traffic stands at around 56% of all search engine traffic and is only going to get bigger. This means that your customers are now searching while on the move.

The reason why this is important for businesses is because of statistics like these… “95% of people use the internet to find a local business“. “72% of consumers who did a local search visited a store within 5 miles“. “78% of local mobile searches resulted in an offline purchase“. So if you have a store, by appearing high up a google search, it also promotes footfall for retail customers too.

Therefore, in summarising our introduction, there is no doubt that running your own enterprise is tough. It has become even harder with the technological landscape changing the marketplace at its fastest ever pace. But as entrepreneurs we have to adapt or face the consequences, so to have any advantage is a bonus. It is because of this we have taken the time to document the following local SEO guide. It is a roadmap of what’s currently working for SEO for local businesses right now.

By following it and making the recommended changes will help your website design to rank highly on the first page of Google. You as the business owner can make use of this step by step guide and replicate it for your own success.

Following this guide will give you the unfair advantage your business needs to get you to the top. By doing so it will allow you to beat your competition hands down and rank your website number one in your town. This directly translates into increased traffic to your website. In turn, this means more enquiries through phone calls, visits to your store and emails to your inbox, resulting in more revenue and profit.

I should point out before we start that while we talk inclusively about “search engines”, it’s Google where the action is. The search engine currently accounts for around 80% of global search traffic. We assume that all other search engines such as Bing will try to emulate the market leader if it can. Therefore the guidelines that follow are based on Google’s requirements. The recommendations are broadly within their guidelines, which at its very heart is about providing quality and value to your visitor.

The basis of every search it delivers is to provide the very best result it can for any given query. so, it stands to reason that they will reward any site that provides them with what they seek. It is what we are advocating here.

I like the easy to remember acronym of A.R.T. for which I can’t take credit. But essentially Google looks for the following key traits within a website to assess its quality… Authority, Relevance, and Trust. If you can build those into your property, you have a winning website…

In short, It’s not necessarily the best companies who are at the top of Google, it’s the ones who know what they are doing… So let’s get started.

It's not necessarily the best companies at the top of Google, it's those who know what they're doing... Click To Tweet

Your Website

We are assuming that you already have a website…If you don’t, what have you been doing 🙂 come talk to us about a new website to fix that? For those of you who have, you ought to know that not all websites are built equally. There is a benefit for any site which is built using the right structure so it has optimal performance.

Google is said to monitor over 200 different ranking factors on any given website to determine its quality. So while each thing on its own may not affect your position, doing all these things together will have a compound effect.

As sure as a house built on poor foundations will crumble, the same fate will befall your website. If precautions are not taken and the appropriate planning and due diligence are not carried out, your website will not perform as it should.

Having a structured website thus is key to its success, and will benefit your business and your customers too. You will be rewarded with improved search engine rankings that are within its gift. One such recommendation is for your site to resemble a body of academic work. This should help reflect its authority, Relevance and trust within the given subject.

Even the way your site is coded is an important factor which affects optimal user experience and engagement. It will also allow for spiders to easily read the site and index it effectively in the Search Engine databases.

In terms of your search engine optimisation, there are two areas you need to consider. “On-page” which is concerned with the words, structure, and architecture of the site itself. Whereas “off-page” deals with everything else off-site, in short, how other sites link back to it.

We’ll deal with each one in turn…

On-Site Optimisation, what you need to know.

This is an area many people dismiss but is very powerful if done correctly. It can be decisive in ranking your site above another more powerful one but which has had no on-page optimisation carried out.

As Google founders were from an academic background, It is said that part of the original algorithm was designed to understand how a thesis is constructed so it could recognise this same structure in websites… In short, using titles, headings and subheadings etc. to construct your posts and pages. Having that mindset may help you understand the process a little better and the reason why we are carrying out the changes suggested below.

Another concept worth keeping in mind here is that search engines actually rank individual pages and not websites. So the website as a whole should be the ultimate guide to what your business is about. Whereas each page should represent the best information possible about that specific topic so it provides value for visitors. A happy by-product of which might be to cause it to rank highly.


When creating a web page, there are a number of things to consider. The first of which is the keywords you are targeting – what is the topic you want to cover with this page? For example, if you offered Office Furniture and you were based in Newcastle, you might target “Office furniture”. But in this Local SEO Guide, it is advisable to think of location too. So maybe “Office furniture Newcastle” might be a better keyword?

But a word of caution, be careful not to stuff those keywords in the copy too often. Google and the other search engines can now detect how your page reads. If you’re not careful you could become a victim of an over optimisation penalty. This is triggered if they detect that a page has gone beyond the threshold at which keyword ratios are deemed to be excessive. The thing is only Google knows what those thresholds are. so best advice would be to dial down the keyword and write for humans.

Universal Resource Locator, AKA URL.


The next thing you want to look at is your sites URL. If you don’t know what a URL is, it is the precise address of any given web page. It is the long web address at the top of this page. An example would be

URL’s are a very important piece of the optimisation puzzle. It is also a place you definitely want to include your keyword discussed above. For example, As we are a locally based business, it is recommended that you also include the town or city you cover. If you cover more locations, always do a separate page if possible with unique content.

Naturally, the above is only relevant to service pages for a specific area, and wouldn’t necessarily be used in the case of every single web page. A “Contact” or “about us” page would be a case in point. But, there are always exceptions to this depending on the type of business you are.

Once again there is a further risk of over optimisation here, but this is dependent upon the domain name you have. This might be caused by duplication of keywords in the URL. So if your domain name was for example, you might want to avoid the trailing “Office-furniture-Newcastle” part of the URL and change it to something else.

One final tip at this point is to take out stop words. These are words such as “in”, “the”, “and” etc. Google tends to ignore them in the URL’s anyway, but the shorter URL, the better.

Meta Title

Meta Title

Next to the URL, our meta title is probably the most important ranking factor. On a web page, this is not very often seen in plain sight, they typically reside in the tab of your web browser when you hover your mouse over it.

You might be thinking what’s the point of having it if you can only see it when you hover over the tab? The concept here is that whilst the page is for human consumption, consideration should also be given to the search engine. Remember relevance and the thesis concept from earlier?

As with the URL, the title needs to reflect the topic of the page as a whole, therefore it is again recommended to add your main keyword in the title. This should be done in a natural way which makes sense when read. Don’t take the risk of stuffing keywords into the title thinking you can fool the machine. They are much smarter than that and is a short-term tactic that will end up harming your site in the long run.

Meta Description

Meta description

Many years ago, the meta description used to be an extremely important ranking factor. People caught on to the fact and started stuffing them with hundreds of keywords, knowing they would rank regardless of the content on the page. Today that no longer works and they do not have the value they once had. However, they are still relevant and can still be used to your advantage.

They appear as a snippet just beneath the site URL on a results page after you have typed a query into the search box. While there is no ranking power, their value lies in getting the attention of the reader viewing the results page.

Look at it as a mini advert to entice a person to click on your page instead of another. It is still important to include your main keyword here as Google still highlights it when it matches the search query. But above all, you have 160 characters to create a descriptive summary of what the page is about. Throw in a little sales copy and a call to action at the end and that will do the job.

Schema Markup And Structured Data.

schema markup is becoming even more important in the architecture of a modern website and it allows the search engine spiders to understand your site a great deal better than the information it has about it already. At this point, you might be thinking that’s great, but what is schema in the first place?

Schema is a (semantic language) markup the search engines understand better that HTML to give it key data they want. It is a more efficient way to let the search engines know more relevant data about your company and your website. Though the search engines are getting better at doing this on their own by piecing information about our business together across the internet, it’s not infallible and sometimes gets it wrong or maybe a lag on new information such as a new address.

Therefore it’s much easier for us the website owner to provide the information it needs in a language it understands and by doing so can index our website better with up to date information which can often translate into higher rankings.

The thing is, this is often overlooked by many website owners, so providing this vital information in a manner which the search engines understand offers a quick win to your website which contributes to your overall website quality and is another signal over your competitors.

Long Form Content

The main rule of thumb when producing content for a website is to always write for humans, not search engines. It should also be of the best quality possible. This can be a challenge, especially if you’re not a very good writer, and you wouldn’t be alone in thinking that.

You just have to look at the millions of websites out there with low amount of content and blogs with only one blog post. However, this is our opportunity to “one-up” our unsuspecting competition.

So, what is considered long-form content? there is no optimal length for this, but it varies from niche to niche. Normally 1000 words for a page is a good length, but definitely no less than 500. Once again I refer to the earlier advice given, write for humans not machines. From a practical point of view, however, write whatever you feel best describes your service/product which also provides value to you customers regardless of length.

Some people think it sounds a little daunting, especially if you are not a natural writer. But it shouldn’t be that hard if you know your business and industry? As an expert, this is your chance to shine and show the world who you are and why you are the best at what you do.

Of course, we just don’t want to fill a page with drivel, as we have already mentioned the objective here is to provide value. Put yourself in the shoes of the consumer and write about what’s in it for them. If written well it will not only convert prospective customers but will have the happy coincidence of ranking higher.

You might be asking, where do I get this content from? As a business owner, you are an expert in what you do, and you should have a considerable amount of knowledge floating around in your head. You may find additional content in your sales and marketing literature as inspiration. Maybe you have presentations or information on your computer which has been forgotten. By Spending 30 minutes sifting through what you have lying around, you will uncover all sorts of potential content ideas you can use.

Other ways to gather information is to speak to colleagues and get their input and maybe they can contribute to the process also. Depending on the size of your team you can even have regular meetings to discuss ideas or topics to cover.

Then, the only thing that needs to be done is to write it out.

The main rule of thumb when producing content is to always write for humans, not search engines... Click To Tweet

Service Pages

Sometimes webmasters think the best place for long-form content is their blog, which might be true, but there are other places to add valuable content too. For example, many websites stop at just putting a bullet list of their services and consolidate it on one page. But they are not taking advantage of the power of long-form content. By going that little bit further and adding detail about your products, you can give each service its own individual page.

There are many advantages of doing that extra work and creating a page for each of your services offerings. Not least it provides additional information about what you do and the value you can provide for the customer, remember the motto “what’s in it for them”.

This builds further trust in the eyes of the visitor, as all your extra information is more than likely greater than what your competitors have provided on theirs. In most instances, there are just listing their services on one page too.

Creating individual service pages gives the search engines more information to crawl. And If there’s one thing the search engine love more than anything else, it is fresh juicy content. This will encourage them to return to your site again and again to index all your new content.

This once again should help the page to rank highly, and be seen by others who may link to it from their site and give it even more power.

Internal Linking

As we have already covered, the internet is founded on links, and it is the way the search engines travels across the internet from site to site endlessly assessing the information they encounter. But when it comes to your own site, there is a form of linking that is not fully utilised but is very important to the site architecture.

If a page on your site has no links pointing to it, it doesn’t matter how good it is, in the eyes of Google, it doesn’t exist. So hyperlinking to another internal page assists the search engines to find and index more of your content.

Adding these links also directs the flow of link juice (power) through your site and provide additional value and relevance to the visitor but the search engine spiders also. As part of this, you can also use hyperlinked keywords to add further relevance to the recipient page which has been known to give it a little boost, but again with anything like this, always in moderation.

Responsive Web Design

responsive webdesign

This one area that a lot of business owners disregard either because they don’t know about it or they think that it doesn’t matter. If you don’t know what Responsive web design is, its when a website design is built so it adapts to the screen size upon which it is viewed, whether desktop, tablet or mobile. Once again its all about user experience.

This has become standard practice with all websites built today because of the proliferation of mobile devices over the last number of years. In web design circles the best advice now is to build first for mobile then for desktop, which means that you test how the site looks first on a mobile device before a desktop device. This wasn’t the case up until a few years ago as the internet was almost exclusively viewed on desktop and laptop.

So why has responsive web design become so vital? simply it comes down to the user experience again. At the time of writing circa. 60% of traffic is coming from mobile search. You can guarantee that if your site is found in local search, people are going to view it on mobile more often than on a desktop.

The confusion for a lot of business owners though is that they think their site is mobile responsive merely by the fact it is displayed on a mobile device. In actual fact what they don’t take into account is how well the text reads, and how the width of the page stays static meaning that the page has to be scrolled vertically to see the other side of the page or whether the phone numbers on tap-able.

Instead, responsive design as the name suggests, allows the page to respond to whichever screen it is viewed on. You will typically see the page collapse and stack the content on the page and resize the images accordingly to fit the narrow screen. Sites often resize the mobile menus or choose to minimise it into a “hamburger” menu which will then expand upon tapping it.

The sad truth is that most company owners actually don’t take user experience into account when viewing their site on a mobile device and as a result ignore it. But this is now a problem that Google is actively addressing this issue themselves. As of August 2017, Google have announced a Mobile-first policy. This is effectively their zero-tolerance policy on none responsive website design which also includes mobile-only websites. The search engine now takes into account whether your site is mobile responsive and actively devalues the sites that are not made for mobile usage. This basically means that from this point on, if your site is not built for mobile and tablets as well as laptops and desktops, your site will be devalued and pushed down below those which are, regardless of the quality of the content found on it.

You can use the following link to if Google thinks you site is considered responsive

Google's Mobile-first policy is effectively their zero-tolerance policy on non-responsive website design... Click To Tweet

Off Page Optimisation and how it affects your website.

As you probably already guessed this part that covers the off page aspects of your web page. Often this is seen as the area you have the greatest influence on the performance of your site. A powerful link pointing to your website is a valuable asset to have.

For many, it is the only option they have to optimise the site, maybe onsite changes can’t be carried out for some reason. Perhaps you don’t understand how your website content management system (CMS) works, or worse, you don’t understand how your site is coded.

That said, the off-page assets listed below will be like rocket fuel to your fire if you also have control over on page assets also.

Local listings

local listing with Google  My BusinessLocal listings are those individual business pages created for your company by the search engines. They are provided for you to personalise and promote your own business. These have become very important as they help the search engines categorise your business better. It’s essential for the visibility of your business across local results both in terms search and map listings which are becoming increasingly prominent.

Claiming your local business listing is one of the first things you should do as a website owner. When you first set it up you will be asked to verify your listings page. To do this you will be sent a unique 6 digit code via post to your business address. Upon receipt, you will type that onto your page to verify. The process is really easy to do and requires only a little time to do so.

To get the most out of your listing, it’s advisable to provide as much detail as possible about your organisation. It’s best to use images, videos and other such related content to provide a full resource about your company. One thing you should avoid is copy and paste information directly from your website. The images and video are OK to copy, but try to be creative and use different copy than you do on your website if possible.

Social signals

This a huge topic on its own which I cannot hope to do justice here. This is a brief summary of how we believe it contributes to ranking your website.

We always encourage social media as part of a holistic approach internet marketing. By this, we mean that it should part of your marketing plan and not be THE marketing plan. Some businesses over-estimate the power of social and tend to do nothing else other than post on Facebook.

It makes total sense to have social accounts for your business and whilst you can have accounts with every platform, you do have to be realistic about how many you can manage. It’s OK if you’re a corporate behemoth who employs a social outreach manager, but for the average business, it’s not necessary.

You should also consider your audience and what social channels they might use. If you work in B2C, Facebook is great. On the other hand, in B2B, LinkedIn is probably the go-to channel. This is ultimately about knowing your customers and where they hang out online.

That said, one thing social accounts are good for is grabbing a backlink (more about the importance of these later). The social channels are regarded as authority sites and getting a link from them is worth having. The flip side to this is that they are easy to obtain, so the search engines devalue them too. The links are marked as “no follow”, which basically means it does not pass any power to your property, nonetheless they are good to have.

But social accounts are good for other purposes too. For a start, they do promote traffic to your site. So whenever anything happens in your business or industry, post the news on your blog first, then social outreach is the best way to promote it. This will contribute to getting new hits on your site by potential new customers or at least people interested in your subject.

Obviously, by sharing your content and engaging with other industry people you will start getting noticed which will help build a following. This will help drive more visitors to your website as well as build your brand trust over time.

Why is this social important for your ranking? Social accounts provide signals to the search engines telling them that you have some real people visiting your site. Due to automation tools used by spammers, Google and the other search engine can have trouble distinguishing between machines and real site visitors. It uses every possible way of verifying human visitors to your site, including using your social activity.

As you gradually build up your site’s popularity you will start to get links and citations from other sites around the internet. Google wants to make sure those links you acquire are as a result of your promotional efforts and quality of content and not through artificial means.

Social Media should be part of your online marketing plan, not BE THE online marketing plan... Click To Tweet


reviews are in important factor in local searchMovies and restaurants owners have known that reviews are important to their business, but they are now becoming increasingly popular for any business. The search engines have seen how important they have become as a real-life measure of someone’s experience of engaging with your company. They have now incorporated it as a ranking factor, so acquiring a review of the local listing such as Google my business page or on your company Facebook page is becoming a big deal.

Reviews are also important in the eyes of the consumer too. They are seen as quality indicators for your business by real customers and an accurate reflection of the service you give. This is called social proof and is similar to word of mouth recommendations, so not only do potential customers like them, the search engines love them too.

As a business owner/manager, it’s in your interest to get the best reviews you can, because having a 3-star review is not as good as 4 or 5-star reviews. So how do you go about getting the best reviews? well, nothing could be simpler, just ask…

Asking your existing customers for a review is one of the best ways to get some quick wins. Choose the customers who you know and trust and have been patrons for some time. they will be the best candidates to provide you with the best reviews (4 and 5 stars are what you’re aiming for).

Just be careful though, don’t overdo getting as many reviews as possible, a few here and there will be just fine. Any more than that in a short space of time could trigger an algorithmic penalty and do more harm than good. If you go about it slowly and steadily, it will reflect on how you show up in the local listings.


As part of this Local SEO guide, citations are foundational to the local marketing of your site. However, the first thing to cover here is exactly what is a citation? Essentially it is a link from a particular type of site, a site which allows you to post your “NAP” ( more on this later). Google trust these types of sites as they provide geo-location with an industry relevancy.

One quick win (in the UK) for example is getting a free listing at or There are hundreds if not thousands of these types of sites that you can get a citation from, most of which are free. Some sites do charge to add your listing, but it’s your choice whether you want to pay for them or not.

The important thing to remember about citations is the “NAP” and is the element which is common across all citations. The Nap is simply an acronym for Name, Address, Phone number, and should match the contact details used on your website. Having enough of them pointing back to your site will help Google and the other search engines better localisation and industry relevance for your site.

A top tip here is to contact industry bodies that you’re associated with and make sure that if they have a curated list of members, you get your NAP listing added with a link back to your website. They are likely to have a little more power due to them not be available to all and sundry.

General Backlinks

If you haven’ t already realised, the vast majority of the Off-page optimisation revolves around links to your site from others. Ok. The internet is built on links and without links, search engines and the internet as we know it wouldn’t exist.

The links we discuss here are different than most other types of links mentioned previously as they are not from specific types of sites, they are more generic. But, depending upon which sites these link come from, they have the potential to turbo-charge your site and can be the difference between success or failure of your online property.

These types of backlinks are basically “votes” from other websites to say yours is good. The simplest way of looking at it is the more votes you have, the more power you will get, but like votes, not all have equal power. You see, receiving a link back from any old site will not do. The more authoritative the donor site is, the better the link. So, a link from the BBC would be very powerful indeed, but quite hard to acquire. Whereas a link from your mate’s newly created blog has zero power and was quite easy to secure.

So, the rule of thumb here is if the link is easy to obtain, the chances are a lot of other people can get it too, so there is very little power associated with it. If on the other-hand a link is hard to come by, such as from an authoritative site such as the BBC, well that is more powerful and you would see the benefit of that…

In the real world, links are far more likely to come from other companies website that you know or trade with or in your industry rather than from global media sites. And they are often obtained by providing the value driven content strategy we discussed earlier in this post.

you might be asking how many links does it take to get to number one? The answer is dependant on the competition on the first page and how many links the top sites have. A little research of the companies who you want to outrank at this stage will help you determine what you need to do. If you don’t know how to do that, ask a professional. Otherwise, you can just continue with producing high-quality content regularly and eventually with the right outreach and promotion, you’ll get more links to help you reach your goal.

Video content and other rich media.

Rich media cover all sorts of media, not just video, it also means images and audio files and PDF’s, for example, they all help to contribute to the value you can give to the visitor.

Video is a great medium which helps to add value to your online properties. Based on the growth of usage over 80% of all content on the internet will be video by 2021. Now I don’t know if that is actually correct, but it is an area that is still growing rapidly.

Everybody knows Youtube, and most people know it is owned by Google, what a lot of people don’t know is that it is the second most visited site on the internet. There is one reason why that is the case…Engagement. Video captivated and engages like no other medium and is very powerful.

Combining it with your website is a very powerful combination and having this type of rich media embedded in your website is one that the search engines love too.

If at all possible, its a good idea to have videos embedded into your blog posts. they don’t need to be long, just a couple of minutes is enough. but don’t let that stop you from posting something longer as long as it contributes something to the post it will be a winner in the eyes of the search engines for sure.

You don’t need any special tools to create videos nowadays either, most smartphones have inbuilt video cameras. If you don’t want to film yourself, you can even create videos with Powerpoint or use free online tools such as cam studio which allows you to do screen capture videos of say a presentation you have recently given relating to the subject of a blog your post it on.

Whatever type of video you decide upon, it helps your site become feature rich content driven marketing machine which engaged visitors for longer. Duration of stay on your website is coincidentally another ranking factor Google considers.

SSL certificate

ssl and https with green padlock
SSL is an acronym for Secure Socket Layers and has nothing to do with website security and protection against hacking your site.

SSL creates an encrypted connection between your web server (as the site owner) and your visitor’s web browser allowing data to pass between the two securely. This is most commonly seen when selling goods online and secures the transactional data so payment information is protected.

A simple way to know if the site you’re visiting has an SSL certificate is that it shows up as a green coloured padlock icon next the websites address in the address bar as well as https:// at the front of the domain rather than the normal HTTP://.

Google is now encouraging all webmasters to have SSL certificates placed on their sites. As a further indicator as to how seriously they view this issue, they are now taking things into their own hands. They are now issuing warnings to users of the Chrome browser whenever they land on an unsecured page. This will almost inevitably result in loss of engagement with any unsecured sites, where users will just browse over to a more secure site instead of clicking on a site where they have received a warning.

There a number of different types of SSL certificate each of which has different levels of security. DV, OV and EV. The most common for sites which take payments over the internet is the “EV” certificate and is the type recommended and the one that most banks and e-commerce sites use to secure transactions.

projections estimate that over 80% of all content consumed on the internet by 2020 will be through video... Click To Tweet

Site And Page Load Speed

Have you ever browsed on to a site only wait a long time for it to load? Frustrating isn’t it? Google recognise that its a grate on people having to wait for a website to load. So they have introduced site speed as another ranking factor and considers it as a way to get the webmasters to improve the user experience of their property.

This area is both on and off-page and relates to the speed at which site or more specifically the individual page loads for any given user. There are many things that can affect this, both on the server side and also the user’s browser too. However, we as site owners should only be concerned with those things we can control though taking in into consideration that not all users have to fastest connection or the latest technology on which to view your site.

site speed and the speed at which a page loads in a browser has repercussions most notably from a user experience, and as we’ ve pointed out earlier UX and the lack thereof is a big turn off for the search engines and as a result impacts performance.

There are two ways to measure page load speed, overall page load times from start to finish, or time to first byte. It is believed that Google measures the latter as it is a better indication how quickly the page appears, against the former which is not necessarily as accurate.

As page load speed has been shown in tests to reduce rankings and conversion rates it is important therefore to make the necessary changes to improve this aspect of your site as best a possible. The following are some of the key things you can look at to make those improvements.

It’s good practice to reduce the size of files that are used on many pages, this is done through compression of the CSS, Javascript and HTML files. This is one of the simplest optimisations one can make to a site and one of the cheapest. By using free programs such as Gzip to reduce the file size it will make a big difference to the speed at which your site is served.

However, only use Gzip for the file type mentioned and do not use for your images. Instead, image files such as .jpg, png, .svg etc should be optimised prior to being uploaded to a server. there are several ways you can do this, and again a lot are free, such as an online app call tiny png. Alternatively, If you are using a CMS such as WordPress, you can achieve the same reduction in file size by using plugins such as WP smush for lossless image compression.

Another way you can reduce the size of your code is to “minify” your CSS, JavaScript and HTML files. By taking out spaces, commas and any other useless parts of the scripts you can dramatically improve the performance of your page. Once again, this a simple process and shouldn’t cost anything other than a little time, and most server companies will do it for you.

Other factors slowing down your site are page redirects. This can increase the waiting times for HTTP response for each redirect in place, and whilst one cannot retrospectively change the redirects, it’s always good to be aware of it for future planning of your site to look at alternatives before applying new redirects.

When someone views your site, their browser copies the viewed page and adds it to the browser cache for a predetermined period of time set by your server. you can directly improve the speed at which your site loads on their browser if a visitor returns to your site. By simply changing your servers header expiry date to say 365 days, the person who revisits your site on the same browser within that time will not have to reload the page from your server as it’s already into the local cache.

When choosing a server location you choose it to be the closest to what is expected to be its core audience, however, sometimes you may have visitors outside that geo-location but at the same time you don’t want them to have to wait for your site to load due to the distance of the server away from that individual. By using a Content Delivery Network (CDN). This service allows your site to be copied on several locations around the world which makes it faster to load the site at multiple global locations.

You can test your own site to assess how it performance here.

In conclusion

Having read all of the above and following the advice given, you should be in a position to rank your site above your competition and be the top dog in your town. The thing is that if done correctly not only should you have one of the best sites of any business in your town, but in your industry too. If you get your blogging strategy and keyword research right, you will be ranking for all sorts of different terms and potentially looked upon as being an authority if your field.

Don’t be surprised to be fielding enquiries for interviews, guest posts and all manner of marketing opportunities. However, it won’t happen overnight, this strategy does take some time even if you know what you are doing.

It could be a little overwhelming for you and easy to just go back to running your business and procrastinate, thinking its all too hard. The thing to think about here is, look at what your competitors are doing and just do enough to beat them in the first instance.

Once you have done that then you can target bigger and better things. There will also be a point at which it will all slot into place and become much easier to implement until it becomes a self-fulfilling prophecy. You will then be able to go in so many directions with the site that your problem is not what to do, but where do I want to take this.

In the words of Confucius, every journey starts with a single step. you just have to take action, and if you need help, get in touch using the button below.

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